Privacy Policy

Effective Date: June 2025

At Solutions Uxbridge, we are committed to protecting the privacy and personal data of our customers, visitors, and website users. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services.

1. Information We Collect

We may collect the following information:

1.1 Personal Information: Name, email address, phone number, billing information, and address when you contact us, request a service, or submit an enquiry.
1.2 Device Information: Information related to your devices when you bring them for repair or service.
1.3 Payment Information: When processing payments for services or product purchases.
1.4 Website Usage Data: Information collected via cookies and analytics tools to monitor website performance and improve user experience.

2. How We Use Your Information

We use your information to:

2.1 Provide repair, sales, and customer support services.
2.2 Process transactions and manage appointments.
2.3 Communicate with you about your service requests or orders.
2.4 Improve our website, services, and customer experience.
2.5 Maintain records for legal, tax, and service warranty purposes.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information with:

3.1 Service Providers: Third-party providers who assist us in delivering our services such as payment processors, couriers, or IT support, under strict confidentiality agreements.
3.2 Legal Requirements: When required by law, regulation, or legal process.

4. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, or misuse. All customer devices and data entrusted to us for repairs are handled with strict confidentiality.

5. Cookies and Tracking

Our website uses cookies to:

5.1 Analyze website traffic and improve performance.
5.2 Remember user preferences and settings.

You can manage your cookie preferences through your browser settings.

6. Your Rights

You have the right to:

6.1 Access and request a copy of your personal data.
6.2 Correct or update inaccurate information.
6.3 Request deletion of your data where legally permitted.
6.4 Withdraw consent for certain data uses.

For any privacy-related requests, please contact us at:

Email: info@solutionsuxbridge.co.uk
Phone: 07951 808088

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Solutions Uxbridge
The Pavilions Shopping Centre, Unit 33 Grainge’s Yard, Uxbridge UB8 1LN
info@solutionsuxbridge.co.uk